Upon receiving the learner’s written notice of withdrawal, course fees will be refund as follows:
% If learner’s written notice of withdrawal is received
100 More than 14 days before the commencement date
50 Less than 14 but more than 5 days before course commencement date
0 Less than 5 days before course commencement date or on or after course commencement date
Examination and Assessment:
- Trainees are advised to be punctual on the day of examination / assessment. Late comers may be barred from taking the examination / assessment.
- Procedures to manage customer complaints, grievances and appeals
- Learners are allowed to appeal against assessment outcome or request for reassessment by writing in with detailed grounds for appeal / request for reassessment within 3 days of the date of assessment to the Training Manager.
- Training Manager is responsible for reviewing and giving a decision on appeals against a “Not Yet Competent” (“NYC”) award. The final outcome as set down by the training manager is to be abided to by all parties.